Terms of Service
Effective Date: [Insert Effective Date]
1. Introduction and Acceptance of Terms
These Terms of Service ("Terms") govern your access to and use of the website, platform, services, and related content made available by MINDEX CAPITAL MARKET PRIVATE LIMITED ("Company", "we", "us", or "our"), having its registered office at 1306, Padma Tower-1, Rajendra Place, New Delhi, Delhi, India - 110008.
By accessing, browsing, registering for, or using any service offered through dutkon.pro or otherwise provided by MINDEX CAPITAL MARKET PRIVATE LIMITED, you acknowledge that you have read, understood, and agree to be bound by these Terms and our policies, as may be updated from time to time.
If you do not agree to these Terms, you must not access or use the services.
2. Scope of Services
MINDEX CAPITAL MARKET PRIVATE LIMITED provides communication-based and talk-oriented services, including but not limited to:
- voice, audio, and conversation-based support or engagement services;
- customer assistance, consultation, and interaction through communication channels;
- account-related or service-related informational communication;
- any other services expressly described on dutkon.pro or agreed in writing by the Company.
The Company may modify, expand, suspend, or discontinue any service or feature at any time, with or without notice, subject to applicable law and any separate written agreement.
3. User Obligations and Responsibilities
By using our services, you agree that you will:
- provide accurate, current, and complete information when requested;
- maintain the confidentiality of any login credentials, access codes, or account details;
- use the services only for lawful purposes and in accordance with these Terms;
- not impersonate any person or entity, or misrepresent your identity or affiliation;
- not upload, transmit, or share any unlawful, harmful, abusive, defamatory, obscene, or infringing content;
- not interfere with, disrupt, or attempt to gain unauthorized access to the services, systems, or networks;
- comply with all applicable laws, regulations, and third-party rights.
You are solely responsible for all activity conducted through your account or using your credentials, whether or not authorized by you, unless otherwise required by applicable law.
4. Payment Terms and Conditions
Where the services require payment, you agree to pay all applicable fees, charges, taxes, and other amounts as disclosed to you at the time of purchase or as otherwise agreed in writing.
- All fees are stated in the applicable currency indicated at the time of order, unless otherwise specified.
- Payments must be made through the payment methods approved by the Company.
- You authorize the Company and its payment processors to charge the payment method provided by you for all applicable fees.
- The Company may suspend or restrict services for overdue, disputed, reversed, or failed payments.
- You are responsible for any bank charges, transaction fees, currency conversion costs, or similar charges imposed by third parties.
Unless expressly stated otherwise, fees are non-refundable once services have been delivered or performance has commenced, subject to applicable law and the refund policy below.
5. Cancellation and Refund Policy
Cancellation and refund rights, if any, apply only to the extent expressly stated in a purchase order, invoice, written agreement, or applicable law.
- You may request cancellation by contacting the Company at the details set out in these Terms.
- If services have already begun, the Company may deduct reasonable costs, processing charges, and the value of services already rendered.
- Refunds, where approved, will be issued to the original payment method where reasonably practicable.
- The Company may refuse refund requests where the service was delivered as described, where a breach of these Terms occurred, or where fraud or abuse is suspected.
Any statutory consumer rights that cannot be excluded or limited under applicable law remain unaffected.
6. Liability Limitations
To the maximum extent permitted by applicable law, MINDEX CAPITAL MARKET PRIVATE LIMITED shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, loss of revenue, loss of data, business interruption, or loss of goodwill, arising out of or relating to your use of the services.
The Company does not warrant that the services will be uninterrupted, error-free, secure, or free from viruses or other harmful components.
To the maximum extent permitted by law, the total aggregate liability of the Company for any claim arising out of or relating to the services shall not exceed the amount paid by you to the Company for the specific service giving rise to the claim during the twelve (12) months immediately preceding the event giving rise to the claim, or such lower amount as may be required by applicable law.
Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for fraud, wilful misconduct, or gross negligence where such limitation is prohibited.
7. Intellectual Property Rights
All content, features, software, text, graphics, logos, designs, trademarks, service marks, trade names, and other materials made available through the services are owned by or licensed to MINDEX CAPITAL MARKET PRIVATE LIMITED and are protected by applicable intellectual property laws.
- You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the services for lawful personal or internal business purposes, as applicable.
- You may not copy, reproduce, modify, distribute, sell, sublicense, reverse engineer, or create derivative works from any part of the services without prior written consent from the Company, except as permitted by law.
- Any feedback, suggestions, or ideas submitted by you may be used by the Company without restriction or compensation, unless otherwise agreed in writing.
8. Data Protection and Privacy
The Company may collect, use, store, process, and disclose personal data and other information in connection with the provision of the services, administration of accounts, compliance with legal obligations, fraud prevention, and service improvement.
- By using the services, you consent to the collection and processing of information as described in the Company’s privacy practices and applicable law.
- You are responsible for ensuring that any information you provide is accurate and that you have the necessary rights to share it.
- The Company may use third-party service providers, including hosting, analytics, communications, and payment providers, subject to appropriate safeguards and agreements.
- Where required by law, you may have rights to access, correct, delete, restrict, or object to certain processing of your personal data.
For privacy-related queries, contact the Company using the details provided below.
9. Force Majeure
The Company shall not be liable for any delay or failure in performance resulting from events beyond its reasonable control, including but not limited to acts of God, fire, flood, earthquake, epidemic, pandemic, war, terrorism, civil unrest, labor disputes, internet or telecommunications failures, power outages, governmental actions, or failures of third-party service providers.
During any force majeure event, the Company’s obligations shall be suspended for the duration of the event to the extent affected.
10. Changes to Terms
The Company may revise, update, or replace these Terms at any time in its sole discretion. The updated Terms will become effective upon posting on dutkon.pro or upon notice to you, whichever occurs first, unless otherwise stated.
Your continued use of the services after the effective date of the revised Terms constitutes your acceptance of the updated Terms. If you do not agree to the revised Terms, you must stop using the services.
11. Applicable Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws applicable in India, without regard to conflict of law principles, unless mandatory law provides otherwise.
Subject to any mandatory statutory rights or dispute resolution procedure that may apply, the courts having competent jurisdiction in New Delhi, Delhi, India shall have exclusive jurisdiction over disputes arising out of or in connection with these Terms, the services, or your use of dutkon.pro.
12. Contact Information
For questions, complaints, legal notices, or support requests, please contact:
- MINDEX CAPITAL MARKET PRIVATE LIMITED
- Address: 1306, Padma Tower-1, Rajendra Place, New Delhi, Delhi, India - 110008
- Email: [email protected]
- Phone: +44 20 7946 8372
- Company Registration / CIN: U74899DL1995PTC066020
- Website: dutkon.pro
13. Severability Clause
If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court or competent authority, that provision shall be deemed modified to the minimum extent necessary to make it enforceable, and if such modification is not possible, it shall be severed from these Terms.
The remaining provisions shall continue in full force and effect and shall not be affected by such invalidity, illegality, or unenforceability.
MINDEX CAPITAL MARKET PRIVATE LIMITED reserves all rights not expressly granted in these Terms.